Last Updated: October 2025
At Casentra Global Transportation, we aim to provide reliable and timely services for all your business and logistics needs. However, we understand that plans may change.
Cancellations
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Cancellations can be requested up to 24 hours before the scheduled pickup or service time.
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Any cancellation made within 24 hours of service time will incur a 25% service fee.
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Once transportation has commenced, no cancellations can be made.
Refunds
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Approved cancellations will be refunded within 7–10 business days via the original payment method.
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Refunds are subject to verification of service non-utilization.
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Partial refunds may apply in cases where services were partially completed.
Exceptions
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Services cancelled due to operational issues, weather, or unforeseen delays from our side are fully refundable.
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Refund requests can be sent to contact@casentraglobal.com with the booking reference number or by calling +91 84284 10555.
